Director, Account Management

Description:

As Director of Account Management for EMEA at Absorb, you’ll lead our customer engagement strategy across Europe and surrounding regions, driving client retention, satisfaction, and growth across a diverse portfolio, from global enterprises to agile SMBs. This is a high-impact leadership role where you’ll guide a talented team, build lasting relationships, and ensure our clients realize the full value of Absorb LMS. You’ll collaborate cross-functionally to deliver exceptional customer experiences and turn users into long-term advocates of our platform, helping shape the future of learning and development across the region.

Absorb Culture - Absorb LMS

What you’ll do:
 

• Own client renewals, retention, and net revenue targets across all segments in the EMEA region
• Develop and execute account management strategies tailored to the diverse needs of EMEA markets
• Build and maintain trusted relationships with client stakeholders, serving as a consultative partner
• Conduct regular account health reviews, identify expansion opportunities, and proactively mitigate risks
• Lead, mentor, and grow a high-performing Account Management team across EMEA
• Collaborate cross-functionally with Product, Client Success, and Sales to champion customer feedback and drive innovation
• Oversee contract negotiations and ensure compliance with regional legal and business requirements
• Represent Absorb at key industry events, conferences, and client engagements across EMEA
   

What you’ll bring:
 

• 6+ years of leadership in SaaS account management, within the EMEA region
• Proven success managing a portfolio that includes both enterprise and SMB clients
• Strong communication, relationship-building, and consultative skills
• Demonstrated ability to drive renewals, upsell, and cross-sell across diverse markets
• Experienced in leading and developing teams in a multicultural, remote-first environment
• Passionate about customer success, continuous improvement, and delivering value