Head of Customer Success

Description:

Barden is delighted to partner with one of our clients in the software domain as they look to hire a Head of Customer Success. This is a rare chance to own the full customer journey, from the first pilot to long-term growth, at a business that is expanding. You will lead a small customer success team, stay close to customers, and shape how the business onboards, supports, retains, and grows them.

ABOUT THE ROLE

• Own the customer lifecycle, from six-week pilots through to renewals and growth.
• Lead and coach a two-person customer success team, with scope to grow it.
• Stay hands-on with customer sessions and important escalations.
• Spot at-risk customers early and own retention and expansion.
• Turn usage, support, and revenue data into clear priorities.
• Work closely with the founders, Product, and Sales.

ABOUT THE PERSON

• Senior customer leadership in a software or technology business.
• Accountable for both retention and expansion, with results you can point to.
• Proven experience managing and developing a customer-facing team.
• Independent and hands-on, used to building processes without a blueprint.
• Construction finance or construction software experience is a real advantage.