Description:
As Branch Manager in Tallaght or Blanchardstown, you will play a key role in supporting and executing our vision to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB. Your focus will be to lead, coach/empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital intelligence and Direct enablement to create capacity for curiosity led customer engagements.
Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders in the above branch as well as supporting our colleagues and business across the Micro Market and wider Local Region.
Key Accountabilities
- Coach, develop and motivate your team to achieve each branches goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork.
- Lead, manage, motivate, and develop a high performing team and work collaboratively with Product Partners & Business Pillars to deliver business plans with responsibility for delivery of key sales targets, digital enablement, people management metrics, risk management metrics and customer experience scores.
- Support the customer engagement team in “making every conversation count” in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences.
- Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery in order to provide exceptional customer experience.
- Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI’s and community groups ensuring that we leverage the full capability of AIB’s suite of supports including Homes/BBBN, CIB, etc.
Minimum Criteria.
- Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships.
- Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
- Ability to demonstrate competency in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.
- Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.
- This is an MCC impacted role and applicants must hold or be working towards a full QFA.