IT Manager

Description:

We are seeking an experienced, hands-on IT Manager to join an established and growing professional services organisation.

This is a key leadership role responsible for overseeing day-to-day IT operations, infrastructure, service delivery and cybersecurity. Reporting to the Head of IT, you will lead the IT support function, ensure systems remain secure and reliable, and drive continuous improvements across the technology environment.

Key Responsibilities

• Manage day-to-day IT operations, infrastructure and service delivery.
• Lead and develop the internal IT support/helpdesk team.
• Oversee cybersecurity, including patching, access management, endpoint protection and backups.
• Ensure compliance with ISO 27001 and internal IT audit requirements.
• Manage third-party IT vendors and service providers.
• Support cloud infrastructure, system upgrades and ongoing maintenance.
• Act as the escalation point for technical issues and service incidents.
• Monitor IT performance and provide regular updates to senior management.
• Work closely with the Head of IT to support wider business and technology objectives.

The Ideal Candidate

• Proven experience in IT management, IT operations or infrastructure leadership.
• Strong knowledge of IT service delivery and infrastructure management.
• Good understanding of cybersecurity principles and governance.
• Experience leading and developing IT support teams
• Experience managing external vendors and technology partners.
• Knowledge of ISO 27001 and IT compliance requirements.
• Strong communication, organisational and problem-solving skills.
• Experience in professional services or an SME environment would be advantageous.
• Relevant IT qualifications and certifications such as ITIL, CompTIA Security+, Microsoft or Cisco.