IT Service Desk Customer Support

Description:

One of worlds fastest growing and best-known software companies whose business application platform (SaaS) is used by 1000’s of global companies are strengthening their Customer Support Team and would like to appoint a Customer & Tech Savy team member to log tech cases via the service desk and triage to the correct technical team.

Your profile

• To be successful within this role you will ideally have gained 2+ years’ experience supporting customers within a software, SaaS, PaaS, or similar environment.
• You will have experience in troubleshooting and basic ITIL knowledge.
• You will have gained experience working with an IT ticketing platform such as ServiceNow, Zendesk, SolarWinds, etc