It Support Engineer

Description:

My client is seeking an experienced IT Application Support Engineer with fluent German to join their EMEA Customer Care team, supporting mission-critical medical applications used by hospitals across the EU.

Based in their state-of-the-art Donegal Global Delivery Centre, you’ll work in an environment where reliability, precision, and responsiveness directly impact patient care. My client offers global career opportunities, continuous learning, and a collaborative, people-first culture.

Key Responsibilities

• Provide first-line application support for healthcare systems
• Log, track, and prioritize incidents using ITSM tools in line with SLAs
• Perform basic troubleshooting across applications, databases, storage, and OS environments
• Escalate complex issues to L2/L3 teams with clear documentation
• Monitor systems and respond to alerts to prevent downtime
• Maintain knowledge base documentation and support continuous improvement
• Ensure compliance with healthcare data security and regulatory standards
• Collaborate with infrastructure, integration, and application teams

Required Skills & Experience

• Application support experience in a technical environment
• Basic knowledge of Windows/Linux, databases, storage, and infrastructure
• Experience with ticketing and remote support tools
• Strong communication, problem-solving, and customer-service skills
• German (B2+) and English (B2+)