IT Systems Manager

Description:

About Your New Role

• You will be responsible for the day-to-day management, monitoring, maintenance and supporting the technical administration of Active Directory, Group Policy Management, Azure infrastructure, MS Office 365 tenants, Microsoft SQL Server databases, on-premise applications, device management, security applications
• You will be administering Azure resources to ensure that resources are available, system performance is being monitored, and troubleshooting issues
• You will be responsible for managing related ICT projects from start to finish
• You will ensure Level 2 and 3 technical and functional support to the company's ICT Helpdesk in supporting end-users, including troubleshooting software and hardware issues, and resolving technical problems
• You will develop a team of system engineers, contractors and vendors providing both technical expertise and strong leadership while ensuring the highest levels of performance and quality
• You will manage vendor and contractor relationships, act as key SLA contact with external vendors, suppliers and contractors, monitoring performance and escalating as necessary
• You will maintain related ICT policies and procedures and ensure continuous improvement in accordance with the company's alignment programme to ISO industry standards like 27001, 20000
• You will manage specific operations on ICT Disaster Recovery, BCP management and execution/testing of related ICT processes and procedures

What Skills You Need

• 5+ years' experience in a similar ICT role
• Relevant Third Level ICT qualification (e.g., Degree) or equivalent technical certification
• Strong Experience of Microsoft 365 suite of applications including Exchange Online, SharePoint Online, OneDrive for Business, Teams, Dynamics, Azure AD, Azure cloud
• Knowledge of industry standards on service management and security alignment standards i.e. ISO 27001, ISO20000, ITIL and IT Risk Management
• Strong stakeholder management skills
• Strong leadership, project and team-building skills