Manager

Description:

Responsibilities
 

• Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
• Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
• Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.
• Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.
• Proactively surface opportunities to improve the team’s operational efficiency and the customer experience
   

Qualifications
 

• You have proven 2-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
• You are driven, think on your feet, and thrive in a fast-paced, challenging environment
• You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
• You are data oriented
• You have experience working with clients and team members from multiple countries and across multiple time zones, preferred
• You have experience working on a remote team, preferred
• You are based in EMEA timezone, preferred
• You have experience working at a high growth start-up or scale up, preferred
• You have Fintech or HRTech experience, preferred