Operations Manager

Description:

The Ideal Candidate:

• Background in the motor or roadside recovery industry preferred.
• Previous experience as a foreman or in leading a team of technicians is a plus.
• Minimum 2 years of experience in a supervisor or management role within a fast-paced environment.
• Qualified LCV mechanic (FETAC Level 6) is advantageous but not required.
• B Driving Licence (required).
• Strong leadership and team management capabilities.

Duties:

• Lead and manage patrol teams and team leads to ensure productivity and service delivery.
• Monitor and achieve key operational KPIs through:
• Effective rostering
• Absence and annual leave management
• Headcount and resource planning
• Translate strategy and change initiatives into executable operational plans.
• Drive performance through accurate demand forecasting and capacity planning.
• Oversee or contribute to projects that improve existing operational processes.
• Foster engagement and morale through team communications and social initiatives.
• Collaborate with HR to ensure smooth payroll processes and resolve any pay-related issues.
• Communicate and coordinate with other road operations managers to align day-to-day activities.