Partner Success Manager

Description:

Huntress is looking to expand its post-sale reach by building its first Partner Success team. Partner Success Managers will play a crucial role in growing our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. This role will be responsible for driving business efforts toward expansion, loyalty, renewals, partner satisfaction, and mitigating churn. You will work closely with both sales and marketing to devise creative ways to help our partners meet their business objectives through training, education, and empowerment.

This is a high-impact, high-visibility role that will be key in helping the company achieve business goals through partner satisfaction and engagement. Success in this position will be measured by partner satisfaction, retention, and expansion within our current partner base.

Responsibilities:
 

• Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimizing churn
• Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned partner organizations
• Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction
• Help devise creative and valuable ways to engage with partners
   

What You Bring To The Team:
 

• 2+ years of experience in a partner-facing role, ideally in a sales or customer success
• Knowledge of the MSP space is a plus, preferably related to the cyber-security industry
• Experience in working with Salesforce or a similar CRM
• Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills
• Strong organizational skills with the ability to work in a hyper-growth environment
• Ability to manage multiple priorities and a large book of business
• Strong ability to execute customer success strategies and initiatives across all accounts
• Strong bias to action and ability to get things done efficiently and effectively