Description:
Full Job Description
Company Description
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Key Responsibilities:
Customer Journey:
- Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS)
- Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
- Plan execution and coach exceptional visual merchandising that is reflective of a luxury lifestyle brand
- Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future
- Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership
Talent Development & Engagement:
- Create a culture of talent development and ongoing education for the entire store team
- Foster an inclusive and diverse working environment
- Lead, execute, and follow up on all educational initiatives and strategies
- Actively coach and develop direct reports to improve performance and foster growth
- Continuously coach selling behaviours that drive Brand Ambassador performance and enhance the customer journey
- Inspire and maintain an outstanding employee experience and drive Employee Engagement
- Maintain an open-door environment that encourages feedback and discourse
- Consistently recruit to build an external network of talent