Description:
As the Service Asset and Configuration Management (SACM) Product Manager, you will own the vision, strategy, and execution of our ServiceNow SACM product offerings. You’ll partner closely with engineering, design, and business stakeholders to deliver innovative, user-focused solutions aligned with organisational objectives and the broader ServiceNow ecosystem.
You’ll leverage deep knowledge of the ServiceNow platform—particularly SACM, ITAM/HAM, and the Common Service Data Model—to shape a product roadmap that enhances customer experience, improves operational efficiency, and aligns with industry best practices. This is a highly collaborative role with end-to-end responsibility for the product lifecycle.
Key Responsibilities
- Develop and execute the product strategy and roadmap for SACM offerings.
- Define and prioritise product requirements based on customer insights, business needs, and stakeholder input.
- Translate requirements into clear user stories and technical specifications for delivery teams.
- Lead the product lifecycle from concept to launch, ensuring quality, timeliness, and alignment to vision.
- Serve as the SACM subject matter expert, staying current with ServiceNow capabilities, features, and industry trends.
- Monitor product performance, usage metrics, and customer feedback to identify enhancements and optimisation opportunities.
- Support and guide development teams throughout execution, ensuring clarity and alignment to product goals.
Skills & Experience Needed
- Extensive knowledge of ServiceNow SACM products including Configuration Management, Service Portfolio Management, the Common Service Data Model, and ITAM/HAM.
- Proven experience as a Product Manager within the ServiceNow platform.
- Strong understanding of SACM processes and configuration management best practices.
- Exceptional analytical, problem-solving, and decision-making abilities.
- Excellent communication and presentation skills with the ability to simplify complex concepts for diverse audiences.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Experience working with Agile methodologies (Scrum/Kanban).
- Familiarity with SDLC processes and tools.
- Customer-centric mindset with a passion for technology and continuous improvement.