Description:
The Specialist, CDE & INTX, will be a member of a 24/7 Market Operation team supporting 2 Exchanges. The Specialist will be expected to work independently to troubleshoot a wide variety of issues impacting the exchanges and our clients. More complex issues will require the analyst to engage cross-functional Coinbase teams to effectively resolve the issue(s). This role will also require the Specialist to engage in deployment testing, ensuring that our deployments will not adversely affect our production environments.
What you’ll be doing (ie. job duties):
- Provide functional and technical support for all electronic trading, clearing systems, and applications
- Field customer inquiries relating but not limited to exchange functionality, market events, business technology, product schedules, and connectivity
- Supply front line support for internal and external investigations related to the operations of our exchange
- Coordinate with product and development teams to launch new products and implement updates to our platform
- Assist with onboarding and ongoing support of clients and vendors
- Work cross functionally with different teams, such as client services, product design, development, etc.
- Strategize areas of improvement that align with business objectives and growth
- APAC trading hours shift coverage
What we look for in you (ie. job requirements):
- BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience
- 1+ years of experience working with financial markets and/or in a technical operations role
- Exchange operations and product knowledge of listed futures and/or options with experience in error trade analysis and resolution.
- Remain informed with current market events and industry trends
- Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences
- Ability to learn, document, and improve operational processes as we build out our platform
- Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking
- Experience with different channels of support, including voice, e-mail and/or chat.
- Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization
- Working product and operational knowledge of listed futures or options with a responsive approach to work