Business Development & Travel Support

 

Description:

As a Business Development & Travel Support Volunteer, you will support various aspects of our growing travel business while gaining valuable hands-on experience across business development, customer service, travel operations, marketing, and event support.

 

Key Responsibilities

1.    Business Development

·       Research potential business opportunities and market trends.

·       Identify prospective clients and strategic partners.

·       Assist with preparing proposals, presentations and business documentation.

·       Build and maintain lead databases.

·       Support the development of partnerships with hotels, airlines, transport providers and corporate clients.

·       Assist with sales follow-up activities.

 

2.    Customer Experience

·       Respond professionally to customer enquiries via email, WhatsApp and telephone.

·       Support customers throughout their booking journey.

·       Follow up on quotations and enquiries.

·       Maintain accurate customer records.

·       Gather customer feedback and identify opportunities for service improvement.

·       Build positive and lasting customer relationships.

 

3.    Travel Operations & Reservations

·       Assist in preparing travel quotations and itineraries.

·       Coordinate accommodation bookings, airport transfers and leisure experiences.

·       Liaise with hotels, airlines and tourism partners.

·       Prepare travel documentation and customer welcome packs.

·       Assist with booking amendments and cancellations.

·       Monitor reservation deadlines and supplier confirmations.

 

4.    Marketing & Events

·       Support social media and digital marketing initiatives.

·       Assist with newsletters, brochures and promotional campaigns.

·       Represent 2Gether Travels at exhibitions, conferences and networking events where required.

·       Capture and manage business leads.

·       Assist with conference delegate travel enquiries.

 

Preferred Background

 

We welcome applicants from a wide variety of backgrounds.

 

Experience or studies in any of the following would be beneficial:

·       Tourism

·       Hospitality

·       Marketing

·       Business Management

·       Sales

·       Customer Service

·       Administration

·       Communications

 

Previous experience is advantageous but not essential, as training will be provided.

 

Skills & Competencies

We're looking for people who demonstrate:

·       Excellent verbal and written communication

·       Strong interpersonal skills

·       Customer-focused attitude

·       Professionalism

·       Initiative and self-motivation

·       Good organisational and time management skills

·       Attention to detail

·       Problem-solving ability

·       Ability to work independently and within a team

·       Sales and relationship-building skills

·       Basic Microsoft Office proficiency

·       Willingness to learn new digital systems and travel platforms

 

Personal Attributes

Successful volunteers are likely to be:

·       Passionate about travel

·       Friendly and approachable

·       Reliable and dependable

·       Adaptable

·       Professional

·       Positive and enthusiastic

·       Curious and eager to learn

·       Confident communicators

·       Comfortable working remotely

·       Willing to occasionally support events outside normal working hours