Channel Account Manager

Description:

Huntress is looking to add a Channel Account Manager to our quickly growing team in the EMEA region. Channel Account Managers are part of a team at Huntress that plays a critical role in expanding our relationships with our customers and ensuring their success across our platform.

This role will be responsible for driving business efforts toward loyalty, renewals, expansion, satisfaction, and everything else related to post-sales success.

This position will work closely with sales and marketing to devise creative ways to help our customers succeed with Huntress through training, education, and empowerment. Externally facing, this is a dual role that engages with our customers and third-party reseller partners to ensure we’re meeting the needs of customers and partners alike.

This high-impact, high-visibility role will be key in helping the company achieve business goals through customer satisfaction and engagement. Success in this position will be measured by customer satisfaction, retention, and expansion.

Responsibilities:
 

• Work with customers to be a trusted advisor delivering solutions that increase end-user satisfaction, Huntress solution adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned customer organizations
• Contribute to team goals around retention, expansion, and satisfaction
• Develop creative ways to engage with customers
   

What You Bring To The Team:
 

• 2+ years of experience in customer/partner success, account management, or partner or direct sales role, ideally focused on mid-market and below
• Strong experience in SaaS, preferably related to the cyber-security industry
• Experience with HubSpot or other similar CRM platforms
• Passionate about working with both customers and partners alike
• Strong bias to action and ability to get things done efficiently and effectively