Frontend Engineer

Description:

The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Frontend Engineer to join the Conversational AI team and help build products and services that bring the benefits of Generative AI to Genesys customers.

As a Frontend Engineer in the Conversational AI team, you will be designing and developing high quality software to deliver key features of the Product roadmaps. You will be working on tools and infrastructure challenges involving machine learning and software engineering to deliver AI powered conversational solutions.

You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, Genesys teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security, and usability. In this frontend role, you will code in Angular, JavaScript, TypeScript, HTML and CSS and work with many technologies, including Jenkins, GIT etc, all on AWS

Key Responsibilities:
 

• Design and develop high quality, efficient, testable software to implement key product features
• Bring features all the way through the Design, Test, Deploy, Maintain cycle
• Understand the overall architecture of the system and the wider ecosystem
• Actively participate in team code reviews
• Follow UX best practices to ensure the best possible customer experience
• Apply processes appropriately for data security, traceability, and information sharing
   

Minimum Requirements:
 

• Degree in Computer Science, Software Engineering, Data Science or related disciplines
• 2+ years of web development experience delivering UX driven designs
• Excellent programming skills in Angular, and some of the following; JavaScript, TypeScript, HTML and CSS
• Experience in consuming and building REST Web services
• Experience in the usage of version control tools like ‘git’
• Experience of CI/CD processes and technologies
• Proactive, self-driven, and possessing a growth mindset
• A passion for frontend development
• Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice