HR Operations Manager

Description:

This is a unique opportunity to streamline and elevate HR operations in a supportive, team-focused environment. The successful candidate will have the autonomy to drive process improvements and influence organisational change.

Who should apply?

Ideal candidates will possess the following experience:

• Prior experience implementing system and operational improvements in a HR function
• Strong expertise in payroll, HR data management, and service desk operations
• A proven ability to implement KPIs, manage workflows, and improve operational efficiency
• Experience optimising HR processes and systems for improved employee satisfaction
• Technical skills to navigate ticketing systems with ease
• Excellent communication and problem-solving abilities

Role and Reporting Lines

Reporting to the C-Suite, you will have the following responsibilities:

• Manage a team of 3 to deliver exceptional employee support
• Oversee daily HR service desk operations
• Develop and monitor KPIs to enhance service delivery and identify areas for improvement
• Approve and ensure the accuracy of HR records and payroll processes
• Create and update standard operating procedures (SOPs) to enable seamless transitions and self-service options
• Partner with IT teams to implement tools and systems that optimise HR service delivery
• Provide insights and recommendations based on People Support metrics and feedback
• Drive initiatives to improve employee engagement and satisfaction