Description:
We are seeking a skilled and proactive IT Desktop Support Technician to provide hands-on technical support for desktops, laptops, peripherals, and network devices in a corporate environment. The ideal candidate will have a strong background in troubleshooting hardware and software issues, supporting end-users, and ensuring smooth IT operations in compliance with company policies.We are seeking a skilled and proactive IT Desktop Support Technician to provide hands-on technical support for desktops, laptops, peripherals, and network devices in a corporate environment. The ideal candidate will have a strong background in troubleshooting hardware and software issues, supporting end-users, and ensuring smooth IT operations in compliance with company policies.
Key Responsibilities:
- Provide on-site IT infrastructure field support including hardware, software, and OS troubleshooting without violating hardware warranties or security compliance requirements.
- Install, troubleshoot, and repair desktops, laptops, printers, and other peripherals.
- Deliver desk-side support and PC break/fix services for Windows OS, and ideally MAC/Linux OS.
- Perform smart hands support for peripheral and network hardware such as routers, switches, wireless routers, firewalls, racks, cabinets, and data termination panels.
- Assist with basic LAN/WAN concepts and networking tasks under instruction.
- Resolve end-user issues related to network cabling and connectivity (TCP/IP, DNS, DHCP, VPN, RDP).
- Conduct root cause analysis of recurring issues and contribute to problem management and preventive actions.
- Maintain timely and accurate documentation and ticket updates using tools like ServiceNow or Remedy.
- Communicate clearly and effectively with clients and internal teams.
- Manage workload independently and meet task deadlines with a sense of urgency.
- Ensure consistent customer satisfaction and maintain professionalism at all levels of interaction.
Required Qualifications & Skills:
Technical Skills:
- Minimum 3 years of experience in IT field support or desktop support roles.
- Strong hardware/software troubleshooting skills, including hands-on repair of desktops, laptops, and peripherals.
- Basic understanding of LAN/WAN and TCP/IP networking.
- Familiarity with VPN, RDP, DNS, DHCP, and network troubleshooting tools.
- Experience supporting Windows OS (required); MAC/Linux OS support (preferred).
- Ability to lift/move IT equipment up to 50 lbs.
- Knowledge of IT ticketing systems (e.g., ServiceNow, Remedy).
- Familiarity with Smart Hands support tasks.
- Experience in problem and incident management with a focus on preventive solutions.