Personal Lines Insurance

Description:

We are seeking a Personal Lines Insurance - Customer Service Executive to join our team in Galway. The successful candidate will be responsible for delivering exceptional customer service to our personal insurance clients, ensuring a high level of customer satisfaction. This is a dynamic and exciting role that requires a customer-focused individual with excellent communication and interpersonal skills.

Key Responsibilities:

• Provide excellent customer service to our personal insurance clients via phone and email
• Handle client queries and resolve any issues promptly and efficiently
• Ensure all client records are accurate and up-to-date
• Process policy changes and renewals
• Provide accurate and timely quotes to clients
• Cross-sell additional insurance products to existing clients
• Meet or exceed customer satisfaction targets

Qualifications and Skills Required:

• CIP or APA Personal General Insurance qualification
• RELAY software experience desired but not essential
• Proficient Microsoft Office skills desired
• Strong customer service skills with excellent communication and interpersonal skills
• Ability to work effectively as part of a team
• Strong attention to detail and accuracy
• Ability to work under pressure and meet deadlines