Protection Claims Specialist

Description:

Aviva is seeking Protection Claims Specialist to join our Risk Protection Claims Team. In this role, you will efficiently and effectively manage income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction.

Our team offers crucial support to Aviva’s customers, often dealing with vulnerable individuals and challenging situations, requiring empathy and compassion. Effective stakeholder management is essential, as you will regularly communicate with internal departments and external stakeholders, including employers, regarding various claims-related inquiries.

Duties & Responsibilities:

• Assessment and Review of Income Protection and Specified Illness claims
• Case Management of Income Protection claims working with clients and clinical providers to develop rehabilitation and recovery plans
• Identifying cases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g. rehabilitation and / or requesting additional medical evidence to validate the claims
• Managing the cases to an outcome - return to work, termination, continue to pay
• Dealing with appeals on claim terminations including referrals to FSPO
• Participate in and lead multi-functional project groups to improve the quality and performance of Risk Claims and Customer Experience

Skills & Experience:

• Proven experience in Income Protection and Specified Illness claims
• QFA qualification essential
• Diploma in Life & Disability Claims (DLDC) desirable
• Excellent inter-personal and communication skills
• Well-organised and ability to manage several tasks at the same time
• Self-motivated with strong leadership qualities, work on own initiative, promote and develop new ideas and ways of working