Description:
In this role, you will engage with clients to understand their needs and provide tailored solutions, ensuring high levels of customer satisfaction and retention. Additionally, you will prepare regular sales reports and forecasts, negotiate contracts, and provide mentoring and support to junior account managers. The ideal candidate will have a strong background in account management or sales, with excellent communication, negotiation, and relationship-building skills, and proficiency in tools such as Salesforce, Tableau, and SAP.
Essential Duties And Responsibilities
- Proactively manage and nurture relationships with many of the top accounts in Ireland, ensuring high levels of customer satisfaction and retention.
- Develop and implement innovative sales strategies to achieve revenue targets and expand market share, continuously refining approaches based on market feedback and performance metrics.
- Conduct comprehensive market research and analysis to identify new business opportunities, staying informed about industry trends, competitor activities, and emerging market demands to inform strategic decisions.
- Engage deeply with clients to understand their unique needs and provide tailored solutions that align with their business objectives, acting as a trusted advisor by offering insights and recommendations.
- Work closely with the Regional Director and the European team to ensure alignment of sales efforts with regional goals and strategies, fostering a collaborative environment to drive collective success.
- Prepare detailed and insightful sales reports and forecasts, providing actionable insights and recommendations to the Regional Director, utilizing data to inform strategic decisions and optimize sales performance.
- Skillfully negotiate contracts and agreements with clients, ensuring favorable terms and conditions for the company while maintaining a balance between client satisfaction and company profitability.
- Ensure that all sales activities comply with relevant legislation and company policies, staying updated on regulatory changes and implementing necessary adjustments to maintain compliance.
- Build and maintain strong relationships with suppliers, partners, and other stakeholders to support business growth, leveraging these relationships to enhance the company's market position.
- Monitor and evaluate the performance of accounts, implementing corrective actions as needed to achieve targets, using performance data to drive improvements and optimize account management strategies.
- Gather and analyze customer feedback to continuously improve products, services, and overall customer experience, implementing changes based on feedback to enhance client satisfaction and loyalty.
Qualifications
- Education Requirements:
- Degree/MSC/MBA
- Degree/MSC in Polymer science, engineering or similar
- 10 years working up into similar role within the polymer /chemicals industry
- Experience Requirements:
- 10 years+ in a similar industry
- Key account management, business development, large account management, budgeting and forecasting for the regional director