Description:
Role/ Department:
The Transfer Agency department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, finance and investor services. Transfer Agency is a growing department based over 4 locations Limerick, Dublin, India and Pune. It’s a fast paced environment offering all partners excellent opportunities to grow their careers.
Reporting into the Team Leader, the Senior Analyst will work as part of a dedicated team, providing high touch client service to a range of Northern Trust's Transfer Agency clients.
The key responsibilities of the role include:
- Day to day oversight of processing quality and timeliness in India.
- Escalation point for unresolved issues for the India TA Dealing team and junior team members within Ireland TA Dealing.
- Day to day client reporting - Prediction reports, cash reports, register reports etc.
- Workflow queue management and analysis.
- Responsible for assigned clients, taking ownership of TA Dealing team activity for these clients.
- Ensure all deliverables are sent as per agreed timeframes.
- Maintaining up to date procedures and checklists.
- Completion of data protection checks and ensuring all external communication is issued in line with TA policies.
- Maintain a close working relationship with other TA functional areas, such as New Business, Investor Services Centre, Registration, Finance and other internal areas.
- To work with the team, internal departments and group projects area on any allocated projects.
- Respond to client and investor queries in a timely manner.
- Comply with Regulations and internal Northern Trust policies.
Skills/ Qualifications:
- Transfer Agency/Financial Services experience is desirable.
- Previous client facing experience is favourable.
- A flexible approach to work
- Ability to handle multiple priorities in a fast paced environment.
- Accuracy and attention to detail.
- Excellent oral and written communication skills.
- Effective verbal reasoning and numeric skills
- Excellent planning and organisation skills.
- Strong analytical and problem solving skills.
- Ability to review and resolve complex queries.
- Knowledge of Fund Administration and the regulatory environment is desirable.
- A good understanding of effective risk management