Business Systems Analyst

Description:

As Business Systems Analyst, you will be responsible for partnering with our Commercial Operations team, Business SMEs, and Stakeholders to architect and deliver on key program initiatives. This hands-on position is responsible for systems analysis, case queue management, design, development, testing, implementation, documentation, and support of technical solutions within the Salesforce business applications.

Key Responsibilities

 

• Collaborate with cross functional teams and business stakeholders to understand objectives, provide support in developing technical solutions.
• Develops elegant and simple solutions.
• Support and resolve production problems/issues.
• Work independently to maintain subject matter expertise with Sales Cloud/Marketing Cloud/CPQ/Integrations
• Proactively performs extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology.
• Create and maintain detailed business documentation, use case and data flows.
• Automate process, eliminating redundancy, and improving efficiency without sacrificing end-user experience
• Manage case queues effectively to ensure timely resolution and prioritization of requests.
  
   

Required Experience/Skills:

 

• Bachelor or master’s degree in Information Technology, Computer Science or related field.
• 5+ years' experience with Apex, Trigger, Visual Force and Force.com
• Strong expertise in at least two of the following the areas/modules: Sales Cloud, Service Cloud, Community Cloud, Force
• Certifications Preferred: Salesforce Admin, Sales Cloud and/or Service Cloud Consultant
• Experience in driving strong relationships and business partnerships. Business consulting experience preferred.
• Experience in implementing Enterprise Salesforce integration 3rd party applications.
• Develop/Configure automation processes where necessary, using established design standards, core workflow principles that are scalable and simple to maintain.
• Ability to work with Salesforce Flows, Process Builder, Visualforce pages, Lightning app builder
• Experience working with 3rd party vendors and assess appropriate next generation technology recommendations.
• Demonstrated experience leading and delivering complex, enterprise-wide projects.
• Strong quantitative and analytical skills.
• A passion for problem solving.
• Proven success and complete comfort working for high growth, fast-paced, rapidly changing, team-oriented environments.