Customer Service Representative

Description:

Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.

For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don't just embrace our differences - we celebrate them.

Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that's something we are really proud of. Which is why we've summed up our ethos in our six PHX Ireland values; Customer focused, Quality driven, collaborative, ambitious, innovative, and inclusive.

We are looking for a Customer Service Representative to join the team.

Every call you answer, helps us care for people better.

Why You'll Love Working With Us:

We've got your back: employee assistance programme and wellbeing initiatives

Family comes first: Life Stage Policies including maternity and paternity pay

Perks you'll actually use: product discounts

Pension Support: We contribute to your future

Belonging at Work: Inclusive, welcoming team culture where you're valued for you.

What You'll Be Doing:

Handling customer Orders: from start to finish - processing, tracking, reviewing and making sure everything is accurate

Dealing with Queries: logging queries and complaints in the system and dealing with them with professionalism and care

Building Relationships: developing strong relationships with customers and internal stakeholders

Database Management: keep our systems up to date so everyone has the right information at the right time

Cross Department Training: participate in training across different units so you're always able to add value

What You'll Need to Succeed:

Keen Eye for Detail: accuracy is everything here

Love Working with People: you have great interpersonal skills and enjoy working as part of a team

Stay Calm Under Pressure: you know how to solve problems with a level head

Communicate Clearly: whether it's on the phone, by email or in a meeting

Stay Organised: you can juggle tasks without letting things slip

Good with Systems: confident to use Microsoft Office and quick to learn new systems