Merchant Support Representative

Description:

Role Description:
The Merchant Support position provides first-touch support to customers, via email and phone, answering questions and acting as the main point of contact for logistical business changes. We're looking for a highly organized go-getter who wants to delight our customers by delivering accurate and quick assistance while maintaining Braintree’s white-glove service experience. This candidate should be hungry to play a pivotal role in supporting and maintaining the day-to-day operations of our customer base, which includes some of the most recognizable online companies, while also welcoming aboard the new wave of innovative e-commerce businesses. Day-to-day tasks include fielding merchant requests for back and front-end account changes, helping our merchants navigate the waters of our ever-expanding products, and educating them on the complex e-commerce industry.