Payroll Account Manager

Description:

An established and growing provider of accountancy, compliance and payroll services to independent contractors across the IT, Engineering and Pharma sectors is seeking a Payroll Account Manager to join its Umbrella Team.

This is a people-focused Payroll Account Manager opportunity where strong communication, organisation and customer service skills are more important than previous payroll experience. Full training will be provided on the payroll and technical aspects of the role.
 

Responsibilities:
 

• Manage a portfolio of contractors, building strong relationships and providing excellent day-to-day customer support.
• Process payroll, invoices and expenses accurately and within deadlines.
• Manage contractor and agency queries, taking ownership through to resolution.
• Maintain accurate financial records, complete reconciliations and support Revenue and compliance administration.
• Work closely with internal teams to resolve issues and ensure a seamless contractor experience.
   

About You:
 

• Strong written and spoken English, with excellent communication and customer service skills.
• Highly organised and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Proactive and practical, with the confidence to use initiative and solve problems.
• Comfortable taking ownership of your workload and managing client relationships.
• Eager to learn and adaptable in a fast-paced environment. Payroll, finance or account management experience is beneficial but not essential.