Description:
As a Technical Account Manager (TAM), you’ll play a critical role in the success of our Enterprise customers by owning the ongoing technical relationship across the customer lifecycle — from onboarding to optimization. You'll partner closely with Customer Success, Professional Services, Sales, Engineering, and Support to troubleshoot complex issues, drive product adoption, and ensure long-term account health. This role offers the opportunity to become a subject matter expert in the Greenhouse Recruiting product suite while building strategic relationships and solving real-world technical challenges.
Who Will Love This Job
- A collaborator — you thrive when working cross-functionally with teams like Customer Success, Account Management, Product, Professional Services, Engineering and Support
- An educator — you enjoy teaching and guiding customers through Greenhouse's product suite, integrations, and technical workflows
- A problem solver — you're energized by digging into root causes and proposing thoughtful solutions to our customer's most complex challenges
- A truster advisor — you're confident leading technical conversations and becoming an extension of your customer's team
- An entrepreneur — you approach your book of business like an owner, continuously iterating on processes and identifying opportunities for impact
What You’ll Do
- Resolve technical issues by answering questions, providing guidance, and escalating feedback
- Triage and manage incoming customer requests, escalate when appropriate, and ensure timely, high-quality resolutions
- Act as a trusted technical partner across a portfolio of Enterprise accounts
- Build and maintain relationships with a range of stakeholders — from day-to-day users to executive sponsors
- Collaborate with internal teams to advocate for customer needs and ensure a consistent, high-value experience
- Contribute to process improvements, documentation, and internal knowledge sharing