Branch Customer Advisor

Description:

Key Responsibilities For This Role Include

• Greet all customers who enter the Branch
• Process payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.
• Help customers to set up and maintain accounts
• Deal with calls, emails, and face-to-face enquiries
• Promote financial products and services to customers.
• Guide customers to the correct colleague in regard to their financial queries.
• Help customers with the use of IT systems to update account details
• General administration tasks
   

We’re Looking For Someone Who

• Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise
• Is passionate about delivering the best possible experience to our customers.
• Works co-operatively with others across the organization to achieve shared objectives
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.