Description:
We have a fantastic opportunity for an experienced Receptionist to join the front office team at the Kilkenny River Court Hotel. Candidates must be available to work a combination of early, evening, midweek and weekend shifts.
Experience:
The ideal candidate will be a team player with excellent communication skills, both verbal and written, along with one-years' previous hotel front office experience.
Must reside in Ireland.
Responsibilities:
- Review guest requests prior to arrival and ensure same are communicated to the relevant departments.
- Greet guests upon arrival and anticipate any assistance that may be required.
- Answer and direct calls through a switchboard to the agreed standard.
- Perform check-in, check-out, cash management tasks and account management.
- Manage online and phone reservations when required.
- Ensure allocations are complete as per guest requests and yield maximisation.
- Maximise room occupancy at best rates.
- Use up-selling techniques to promote hotel services and facilities.
- Action guest requests promptly and efficiently.
- Promptly action and report all complaints and issues as they arise in an efficient and effective manner, escalating the issue as appropriate.
- To ensure all security procedures are adhered to with regards to guest's belongings such as luggage, storage, or deliveries.
- To ensure all security procedures are adhered to with regards to cash management and safe management.
- Ensure that all monies are accounted for e.g. floats counted at beginning and end of shift, suitable change, all cash balanced and correct floats are returned.
- To ensure that accurate profile and billing procedures are adhered to at all times.
- Attend departmental training and meetings as required.
- Comply with service, uniform, and personal appearance standards.
- Have a flexible attitude to working days and shifts in accordance with the departmental rota.