Contact Center Agents

Description:

Our client is an intelligent platform for digital transformation and it’s looking for a Contact Center Agents

Our client is currently seeking a motivated Customer Support Representative to join Customer Support team in Dublin working in Contact Centre, supporting globally growing customer base. You shall be responsible for providing best-in-class support, to ensure a positive customer experience.

What does the role look like day-to-day?

• Professionally answer calls from customers and partners.
• Log cases, gathering key information that will enable our Subject Matter Expert (SME) Teams to resolve problems detected.
• Teach new customers and partners how to log cases for themselves.
• Assign cases to the appropriate SME Team.
• Provide initial triage support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner.