Customer Service Representative

Description:

Reporting to the Customer Service Team Leader, you will be responsible for managing customer queries through our call and email channels. Codex is moving towards a best-in-class customer service model, and you will play a vital part in achieving this. As a CSR you will be an advocate for the customer and will require excellent communication and problem-solving skills and the drive to go above and beyond our customers’ expectations.

 

WHAT YOU WILL DO
 

• Manage a high volume of inbound and outbound calls & emails
• Handle various types of customer queries, e.g., orders, quotes, and post sales queries.
• Work with internal departments and vendors to resolve customer queries.
• Achieve/exceed customer service department targets and KPI’s. (email closure rate, contact evaluations, CSAT & CES etc)
• Follow company communications guidelines and procedures.

WHAT YOU WILL BRING
 

• 1-2 years customer service experience required.
• Strong communication skills, including active listening and the ability to communicate clearly.
• Ability to solve problems and alleviate conflicts or escalate via the appropriate escalation channels.
• Ability to manage time and prioritise.
• Able to work individually and within a team