Customer Contact Centre Analyst

 

Description:

Realtime Recruitment are currently seeking a Customer Contact Centre (CCC) Analyst for a day rate contract position based in Dublin

Requirements:

  • 2+ years' experience as a Business Analyst
  • Experience in a CCC analyst/liaison role previously
  • Experience working in complaint/case resolution
  • Excellent communication and stakeholder management skills
  • Experience working in the transport industry is highly desirable
  • Strong understanding of Contact Centre Operations
  • Solid understanding of customer experience best practices

 

Organization Realtime Recruitment
Industry Customer Service / Tele Marketing / Tele Sales
Occupational Category Customer Contact Centre Analyst
Job Location Dublin,Ireland
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-10-04 2:23 pm
Expires on 2025-12-05