Customer Service Administrator

Description:

We seek a motivated individual with a strong work ethic and a passion for customer service, offering growth opportunities.

Client Support Agent - Main Duties and Responsibilities:

• Manage incoming customer calls and email correspondence in a timely and professional manner.
• Investigate the root cause of customer issues and rectify them seamlessly, striving for first call resolution.
• Foster and maintain strong working relationships with our valued clients.
• Monitor and address any issues raised by clients on allocated accounts.
• Collaborate with our distribution and installations teams to ensure efficient communication.
• Maintain an in-depth knowledge of the company's brand, systems, and processes.
• Achieve customer Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets.
• Enhance our customer experience journey, making every customer feel valued.
• Provide weekly reports of customer issues to the Service Manager.
• Prepare monthly reports on changes in customer account status.
• Fulfill any other reasonable requests from management to meet customer needs effectively.

Experience & Interpersonal Skills:

• Minimum of 2 years of experience in a fast-paced, customer-centric role. Prior experience in a corporate setting and key account management skills would be beneficial.
• Excellent communication skills, a customer-oriented approach, and a desire to exceed customers' expectations.
• It is essential that you can demonstrate great patience when interacting with colleagues and customers
• Demonstrate a positive can-do attitude, approaching challenges with enthusiasm.
• Proficiency in Microsoft Excel, Word, and PowerPoint to support your responsibilities.
• Ability to add value to customer accounts, recognizing opportunities for improvement.
• Skillful in building strong relationships with clients and internal departments.
• Proficient in both spoken and written English, ensuring clear communication with customers.