Customer Support

Description:

You will be providing best-in-class support for the platform, to ensure a positive customer experience. You will be responsible for logging cases on the IT Service Desk and maintaining details of software/hardware problems detected, and providing initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner.

Your Profile

• Prior experience working in a helpdesk environment over the phone, using technical skills to resolve end-user issues on a first-call resolution basis.
• The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
• Basic understanding of ITIL Skills and business processes.
• ServiceNow experience would be an advantage