Customer Support Specialist

Description:

Abrivia are currently recruiting on behalf of their client for a Customer Support Specialist to join their team in South Dublin. This is a busy position, requiring candidates to have excellent telephone communication skills, be highly organised, and possess excellent attention to detail with a friendly personality.

There is an allowance for working Saturdays, Onsite parking available.

The Role:

• Deliver a high level of customer service over the phone and via email, putting the customer first at all stages of their journey.
• Work closely with a diverse and vibrant team.
• Communicate effectively between customers, client, and the team.
• Resolve queries at the first point of contact through various communication channels.
• Provide administrative support as required.
• Professionally handle all enquiries and follow up on any issues efficiently.

The Candidate:

• Minimum of 1 year of customer service experience
• Proficient in MS Office and excellent administration skills
• Excellent communication and interpersonal skills
• Enjoys working in a busy, fast-paced environment.
• Great attention to detail and organisation skills
• Ability to work both independently and as part of a team.